Shipping, Returns & Lead Times
In stock items are processed and shipped within 2 business days, via USPS. Made-to-Order items can take 2-4 weeks to ship, depending on the level of customization. Please reach out in the event that you need your piece by a specific deadline and we'll do our best to accommodate. Other carriers are available as well.
All domestic orders over $200 come with automatic free shipping via USPS Priority Mail. To expedite shipping, we offer the option to upgrade to various UPS services, at the buyers cost.
Please keep in mind that if you have purchased multiple items and one of those items is made-to-order, in an effort to be as sustainable as possible, the entire order will ship together when all the pieces have been completed. If you'd like for us to ship as the items become available, please reach out.
International orders are shipped via DHL. All import duties/taxes/VAT are the responsibility of the buyer.
All shipments are insured.
NON-HOLIDAY LEAD TIMES:
Please note that due to sizing specificity ALL RINGS are MADE TO ORDER and in most cases, take 2 weeks to complete. Further time may be necessary depending on the level of customization - i.e. stone setting & engraving.
Additionally, we do not regularly keep 10k or 14k items in stock. Orders placed for those metals will take 2-4 weeks to ship.
The lead time for each individual item is noted on that items product page. Rush orders are possible but please reach out in advance so that we may be able to plan ahead in order to accommodate.
Unfortunately, we do not accept returns at this time, only exchanges. In order to keep operating costs down & unless otherwise noted, your pieces are made at the time your order is placed. Please make sure to have your correct size and feel free to ask us any questions before you place your order. However, your satisfaction is our paramount concern so if you feel a piece has been misrepresented, please send us an email and we’ll do our best to make it right.
We want to make sure you have what you want in the time frame that you need it in. As always, reach out with any questions and requests and we will work with you to make it happen.